Stipend Management FAQs
FAQ’s for Learners
| Question | Answer |
| What is a learner
stipend and why is it paid to learners? | A learner stipend are
monthly payments paid to learners undergoing certain training programmes for
the duration of that training programme. The stipend is only paid to
learners that are registered and contracted to the Services SETA funded
programme. |
How do I address discrepancies between the
Learner Management System Report (LMIS) and the learner registration template? | All learners should address
their queries to either the training provider and or employer via the email
provided by them. |
What happens when
there are late or noncompliant submissions of attendance registers? | Late submission will affect the verification
cut-off dates. Non-compliant registers are sent back to the employer for
remediation and resubmission.
This will delay the payment in learner stipend,
should remediated information be received before the last day of the month,
payment shall be effected on the 15th day of the ensuing month. |
| How do I submit my
banking details for stipend payment? | Click on the link below and follow the instructions to submit your banking details. |
| What are the stipend
payment cycles? | Payment cycles for the duration of the training period will be included in the induction pack. Learner Banking Update Click HERE to view the 2021 Stipend Payment Cycle. |
| How are learner
registers submitted after the payment cycle processed? | In this case, payments to learners will be .made
on the 15th of the following month |
FAQ’s for Training Providers
| Question | Answer |
| What is a learner
stipend and why is it paid to learners? | A learner stipend are
monthly payments paid to learners undergoing certain training programmes for
the duration of that training programme. The stipend is only paid to
learners that are registered and contracted to the Services SETA funded
programme. |
| How do I address
discrepancies between the Learner Management System Report (LMIS) and the
learner registration template? | Services SETA (LMIS) Team will work with you
through a manual process to verify learners with the entity using the template
document. |
What happens when
there are late or noncompliant submissions of attendance registers? | Late submission will affect the verification
cut-off dates. Non-compliant registers are sent back to the employer for
remediation and resubmission.
This will delay the payment in learner stipend,
should remediated information be received before the last day of the month,
payment shall be effected on the 15th day of the ensuing month. |
| How do I submit my
banking details for stipend payment? | Click on the link below and follow the instructions to submit banking details on behalf of the learners. Learner Banking Registration |
| What are the stipend
payment cycles? | Payment cycles for the duration of the training
period will be included in the induction pack. |
| How are learner
registers submitted after the payment cycle processed? | In this case, payments to learners will be made
on the 15th of the following month. |
What’s the process to
escalate unresolved stipend payments with either the employer or training
provider where due process has been followed?
Learners to open MyMo Bank Accounts
blams.helpdesk@serviceseta.org.za
Learner Stipend Unit
– 087 283 2660
Learners must complete an online form to confirm cell numbers to which the Instant Money must be sent.