A well-oiled machine relies on the
contribution of each part to function optimally. At Services SETA, our goal is
to always strive to provide exceptional service to all our valued stakeholders.
Sometimes things don’t go as perfectly as we had envisaged and we learn from
it. But most times everything flows as perfectly as we had wanted it to.
It was therefore quite edifying to
receive acknowledgments and words of gratitude from one of our stakeholders,
thanking us for the assistance we provided his organisation on the project they
were undertaking. Company representative Mr. Adrian Harris, from African Spirit
Trading 327 (Pty) Ltd t/a Charter Academy, had nothing but praise for the
“Thank you for the excellent manner in
which you approached this application. Your professionalism, service standards
and commitment was exceptional given the current constraints,” he warmly
He had special praise for the Services
SETA team which had handled his matter as he shared his pleasant experience
with our CEO.
“Ms. Buzo may I take the opportunity of
also congratulating you and your team for the excellent support we received
thus far. It really is refreshing to see and experience such service standards
under such trying circumstances. A fine example for others in the educational
space. We look forward to your support in concluding the balance of the
process,” Mr. Adrian Harris.
The Services SETA is proud of the
Accreditation team that provided excellent and speedy service to Mr. Harris.
“As public servants, helping people and giving them excellent service is the
very reason for our existence. As the leadership of Services SETA, we are
putting a lot of effort to instill a responsive culture amongst our staff. We
understand that building this culture is not an event, it is a journey. We are
encouraged by the positive feedback and we continue to take measures to address
all areas of our business where we still get negative feedback from our
stakeholders,” Amanda Buzo.
We encourage all our colleagues to take
a leaf out of this experience and endeavor to similarly apply themselves in
their engagements and interactions with all our stakeholders.